Melbourne Airport Assist Service - operated by Melbourne Airport
Need help moving around the airport?
Melbourne Airport have introduced a permanent network of mobility hubs across Melbourne Airport. Delivered in partnership with Travellers Aid, the free Melbourne Airport Assist service makes it easier for travellers to move between car parks, check-in areas, baggage halls, and passenger pick-up and drop-off zones. This service complements existing airline assistance, ensuring extra support is available at every stage of the journey.
The free Melbourne Airport Assist service includes:
- Wheelchair connection and transfers between Jetstar, REX, Virgin Australia and international arrivals and departures areas and ground transport hubs.
- Buggy transfer between the Terminal 4 ground transport hub (including car park, bus services, taxi rank, and Uber) and Jetstar/Rex arrivals areas.
Operating hours
Monday to Sunday: 6am – 10pm
For more information including assistance outside the hours listed above, click on the link below to access Melbourne Airports website
