Where do I buy Bendigo Airport Service tickets?

You can buy tickets online and either print them out or present the ticket on your smartphone.  You can also buy tickets from our office situated inside on Platform 2 of the Bendigo Railway Station or by phoning the office on 03 5444 3939 during business hours.  Your local travel agent can also make bookings for you.  We strongly recommend pre-purchasing tickets in order to guarantee a seat but tickets can also be purchased from the driver using Efptpos or card if seats are available – no cash is accepted.

Do you offer a discounted price for the purchase of return Tickets?

Yes, we do offer return tickets at a reduced rate – see our Fares page

Please note that our drivers are able to process new bookings for passengers without a ticket but they can only create One way bookings.

What payment methods do you accept?

We accept payment by card only.  No cash is accepted.  Eftpos and all major credit cards are accepted – Mastercard, Visa, Amex and Diners. We do not impose any surcharges for card payments.  Drivers can also process Eftpos and credit card payments.

I do not have a credit card. Can I book a ticket?

No, you will need to pay by card at time of making a booking.  A family member or acquaintance may use thier card to process payment if required.

Services departing on time

Our services depart on time and operate according to our published timetable and will depart Bendigo and the Airport at these times.  For pickups from our other stops times can be delayed slightly depending on other pickups on the route.

Does the driver wait for me?
No, we run to a schedule as per above

What happens if I miss the bus that I was booked on?

Your ticket is valid for the next available service – providing there is spare seats on the bus. (Passengers booked on that service will have priority)  Please ensure you have your ticket or booking number available for the driver, if you cannot provide either you will be asked to pay again.  You may contact the office to obtain a refund once you can provide proof of purchase.

Please note that if you are booked on the last service of the day and your plane is delayed – the bus will still adhere to our timetable and will depart at the advertised time (The bus service operates to its timetable – just as trains do or other public transport).  Please be aware that if you think there is a chance that the plane may be delayed you may need to make alternative travel arrangements.

Who do I contact for lost property?

If you have left something on-board our vehicle please contact the Bendigo Airport Service office on bendigoairportservice.com.au or phone 03 5444 3939.

I need to book for today’s bus, is that possible and is there room at such late notice?

YES, you can book and pay online 24/7 or phone our office.  Please note that there is a a 20 minute cut-off for bookings prior to the service commencement time from Bendigo or Melbourne Airport.

Can I be picked up or dropped off from my house or accommodation?

No, we only pick up and drop off at our designated stops

How much luggage can I take?

We allow 1 standard suitcase and 1 small carry on bag per paying customer.   There is a small extra charge for other items. For the latest prices see our prices page

I have a health care card. Is there a concession fare for me?

NO, we do not have concession fares.

Can I take my pet with me when I travel?

No, we are not able to carry pets. No animals are permitted inside the cabin, in trailers or carried in vehicle luggage bins. Assistance dogs are permitted where documentation is presented.

I am planning on travelling to the Airport to bid farewell to someone before they catch their flight and returning to Bendigo on the same day.  Do you have a special price?

YES, we call this our ‘Same Day Travel’ ticket.

How long does the trip take?

We allow 2hrs 15 mins – On most occasions the trip from Melbourne Airport to Bendigo will be quicker than this.

I need a receipt so my employer can reimburse my travel expenses.
Our tickets are also tax invoices.  Our website enables you to email or print your ticket.  Tickets booked over the phone can be emailed.  A link to your ticket will be sent via SMS if you purchase a ticket directly from the driver.

When should I book my ticket for the bus?

We strongly advise booking your tickets early to guarantee a seat.  Also see Question 1 above

I have not made a booking.  Can I still travel on the bus?

I have not made a booking.  Can I still travel on the bus?

Yes, as long as we have vacant seats on the bus – our drivers can issue tickets and collect payments by card – no cash is accepted.  Please note though that some pickup points are by booking only.

What happens if I miss the bus that I was booked on?

Your ticket is valid for the next available service – providing there is spare seats on the bus. (Passengers booked on that bus will have priority).  Please ensure you have your ticket or booking number available for the driver, if you cannot provide either you will be asked to pay again.  You may contact the office to obtain a refund once you can provide proof of purchase.

Please note that if you are booked on the last service of the day and your plane is delayed – the bus will still adhere to our timetable and will depart at the advertised time (The bus service operates to its timetable – just as trains do or other public transport).  Please be aware that if you think there is a chance that the plane may be delayed you may need to make alternative travel arrangements.

What happens if I purchase a ticket but don’t use it?

The ticket is valid for 2 years  – or contact the office for a refund.

What happens if I lose my ticket?

You will always be asked to produce a ticket number if you wish to travel on a bus other than the one you were booked on as drivers will only have access to list of passengers booked on their service.  If you cannot provide one you will be asked to pay again.  You may contact the office to obtain a refund once you can provide proof of purchase.

Do your vehicles have toilets on board?

Unfortunately our vehicles do not have toilets.  Our drivers may be able to stop for a very short toilet break at one of our bus stops along the way.

Infants and child restraints

Buses and coaches are exempt from rules regarding child restraints.  Adults may wish to nurse small children on their laps and ensure the seat belt is placed around the both of you – similar to flying in an Airplane.  However, Road safety experts recommend you bring your own suitable child restraint and fit it properly into the bus – each of our vehicles have at least 4 seats fitted with child restraint bolts. .  Bendigo Airport Service and/or its driver will not be responsible for fitting the restraint or for any claim, loss or damage suffered by a passenger caused by the restraint.  Bendigo Airport Service does not supply child restraints and will not be responsible for storing the restraint.

 

Need assistance at the Airport?

The Airport now provide assistance 24 hours a day, 7 days a week.  The Melbourne Airport Customer Service Team can assist for any reason ie. directions or assistance with luggage.  They can be contacted on 03 9297 1318.  They also have a direct contact button located within 20-30 metres of our bus stop signed -‘Need Help?’.

 

Mobility

We do not have wheelchair accessable vehicles.

For those passengers with mobility issues but travelling without a wheelchair, you can contact the Melbourne Airport Customer Service Team on 03 9297 1318 Monday – Friday and their staff will meet you with a wheelchair at your preferred drop-off location – Allow at least 48 hours notice

Where is the ‘Drop Off Point’ at the Airport and how do I find my airline departure terminal?

Terminal 4 Multi-story Car Park, Ground Floor Bus Bay 14

View and download a detailed map showing our bus stop.

What days do your Airport Services operate throughout the year?

Our services to/from the Airport operate every day of the year EXCEPT Christmas Day.

How do I download a PDF of the timetable?

If the timetable online will not display correctly on your browser then try the link to the PDF versions at the bottom of each timetable page.  These PDF versions are also useful if you wish to print the timetable.