Q1. I need to book for today's bus, is that possible and is there room at such late notice?
A. YES, you can book and pay online 24/7. Please note that the website has a three hour cuttoff for bookings prior to the service commencement time. If you need the bus at very short notice then please phone our office during business hours 03 5444 3939 and they will be able to make a booking for you providing there is seats available.
Q2. Can I be picked up or dropped off from my house or accomodation?
A. No, sorry but we only pick up and drop off at our designated stops
Q3. How much luggage can I take?
A. We allow 1 standard suitcase and small carry on bag per paying customer. There is a small extra charge for other items. For the latest prices see our prices page
Q4. I have a health care card. Is there a concession fare for me?
A. NO, unfortunately we are not government subsidised. The Pensioner discount only applies to Australian Aged or Disability pensioners.
Q5. Can I take my dog/cat with me when I travel?
A. YES, as long as it is in the required crate/box. Your pet will be required to travel in our luggage trailer. Check our Prices page for the latest charge.
Q6. I am planning on travelling to the Airport to bid farewell to someone before they catch their flight and returning to Bendigo on the same day. Do you have a special price?
A. YES, we call this our 'Same Day Travel' ticket.
Q7. I do not have a credit card. Can I book a ticket?
A. Yes, if you contact our office you may be able to make arrangements to pay cash to our driver.
Q8. How long does the trip take?
A. We allow 2,1/4 hours - this includes all scheduled stops.
Q9. I need a receipt so I my employer can reinburse my travel expenses.
A. Our tickets are also tax invoices. Our website enables you to email or print the ticket. In addition, tickets booked over the phone can be emailed.
Q10. When should I book my ticket for the bus?
We strongly advise booking your tickets early to guarantee a seat. Also see Question 1 above
Q11. I have not made a booking. Can I still travel on the bus?
Yes, as long as we have vacant seats on the bus - our drivers carry a number of tickets and you can pay cash to the driver. Please note though that some pickup points are by booking only.
Q12. What happens if I miss the bus that I was booked on?
Your ticket is valid for the next available service - providing there is spare seats on the bus. (Passengers booked on that bus will have priority. Please ensure you have your ticket or booking number available for the driver, if you cannot provide either you will be asked to pay again. You may contact the office to obtain a refund once you can provide proof of purchase.
Q13. What happens if I purchase a ticket but don't use it?
The ticket is valid for 12 months - or contact the office for a refund.
Q14. What happens if I lose my ticket?
You will always be asked to produce a ticket number if you wish to travel on a bus other than the one you were booked on. If you cannot provide either you will be asked to pay again. You may contact the office to obtain a refund once you can provide proof of purchase
Q15. Do your vehicles have toilets on board?
Unfortunately our vehicles do not have toilets. Our drivers may be able to stop for a very short toilet break at one of our bus stops along the way.
Q16. Where is the 'Drop Off Point' at the Airport and how do I find my airline departure terminal?
As of 1st August 2013, all shuttle buses have been banned from dropping off at Airport Departures (Upstairs). Our 'Drop off' point will be the same as our current pick up point - Zone 3 (Direct Buses) Gound Floor, Second Road. If required, a directional map detailing the short route to the upstairs departure terminals is available from our office, your driver or by viewing the map below.
Q17. What days do your Airport Services operate throughout the year?
Our services to/from the Airport operate every day of the year EXCEPT Christmas Day.